Skip to main content
Platter orders cut off 2pm the day before. WhatsApp 8807 4851 for last min orders. $15 delivery fee, + $5 to Sentosa. WE’VE MOVED TO 117 TYRWHITT RD. Dine-in available!

FAQs

Order Related

  • How do I order?

For orders that have below 5 delivery locations, please place your order via our website www.cheeselads.com. For bulk or corporate orders, please email us at sales@cheeselads.com.

 

  • I can’t find my order confirmation.

Order confirmations are sent via email. You can check your inbox or spam folder or promotions tab.

 

  • I am sending the platter as a gift, can you not include the invoice with it?

We always send the platters alone, no invoice attached.

 

  • Can I postpone my order?

Yes, only if you have informed us 48 hours before collection/delivery day and have received an acknowledgement from us. Please WhatsApp or call 8807 4851. 

 

Self-Collection Related

  • Where is your shop?

117 Tyrwhitt Road, Singapore 207546

 

  • What are your operating hours?

Tuesday to Sunday, 12pm to 6:30pm. We are closed on Mondays.

 

  • Can I collect before 12pm?

We open at 12pm, however depending on availability, we might be able to arrange for earlier pickup at the shop. You can contact us at 8807 4851.

 

  • Can I collect after 6:30pm?

Yes, but any orders not collected by 7pm will be forfeited and the platter will be discarded. There will be no refunds given.

 

Delivery Related

  • What is the delivery fee?

$15, +$5 for Sentosa addresses.

 

  • Do you deliver to hotels?

Yes we do, but most hotel staff do not accept food delivery items on behalf of their guests so we may require you or the recipient to collect the items at the hotel lobby. We will get our driver to call you 10 minutes before he reaches. If the hotel only allows check-in after 1pm, please choose the 3 - 6pm delivery time slot unless you are able to be there early.

If sending to someone serving their covid quarantine at a hotel, do indicate the guest’s full name and room number when ordering. 

 

  • Do you deliver to offices in the CBD area?

Yes we do, but some times, the drivers may not be able to access the building, so in such cases we may require you or the recipient to collect the items at the office ground floor/lobby. We will get our driver to call you 10 minutes before he reaches. If you choose the 12 - 3pm delivery time slot, do let us know if you or the recipient might be going for lunch break that day.

 

  • Do you have same-day delivery?

For last minute or urgent requests for our platters, you can contact 8807 4851 to check for availability. Delivery time slot might be subjected to changes based on our delivery schedule. If our main delivery fleet is packed for the day, you can use a car courier (lalamove or grab express) to have it delivered to you, or you can pick it up at the shop too.

 

  • Can I have the platter delivered by a certain time?

Our delivery time slots are 12-3pm and 3-6pm. Our delivery drivers cover at least 2-3 areas so it may not be possible to reach you at a specific time. If you require specific timing delivery, you may get your own car courier to pick up the platter for you. In this case, select “Self Pickup” during checkout so that you do not incur additional delivery fees.

 

  • Can I have the platter delivered in the morning/before noon?

Our delivery time slots are 12-3pm and 3-6pm. Depending on availability, we might be able to arrange for earlier pickup at the shop, and you may get someone/your own car courier to pick it up at the shop for you. You can contact us at 8807 4851.

 

  • Can I have the platter delivered at night?

We do not have night time deliveries at the moment. However, you can get your own car courier to pick the items up from our shop before closing time (6:30pm).

 

  • Can I get a bike courier to pick up my order?

We would advise against it as the platter might be messed up during the journey.

 

Platters Related

  • Can I walk in to purchase a platter?

Preorders are required for our platters. For last minute or urgent requests for our platters, you can contact 8807 4851 to check for availability before coming down to the shop.

 

  • How should I store my platter if I’m not consuming immediately?

Keep it chilled in the fridge.

 

  • How long can I keep my platter / Can I keep my platter overnight?

We recommend consuming our platters on the day of collection/delivery for food safety and quality reasons. It is up to your discretion if you want to keep it overnight. We will not be liable for the quality and freshness of our platters after 3 hours from the collection/delivery time.

 

  • Can I customize my platter?

You can indicate what you want under the Special Request box when ordering, but it is subjected to availability.

 

Dietary Related

  • I have a food allergy.

Our products are not prepared in an allergen-free environment, so there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products.

 

  • Is it safe for pregnant women to eat your cheese platter?

While most cheeses are considered safe for consumption, it is best to consult a gynae or specialist for advice.

 

  • Are your platters halal?

No, our kitchen is not halal certified.

 

  • Do you have vegan options?

Coming soon. 

 

Refunds Related

  • My event is cancelled, I have notified you at least 48 hours before the day of collection/delivery, how do I refund my order?

We do not offer refunds, but we can put your order on hold till the next time you want it, depending on date availabilty.

 

  • My event is cancelled on the day of collection/delivery, how do I refund my order?

Our food items are customized products and cannot be refunded or postponed to collect on another day once prepared. Any food items not collected on the stated date of collection/delivery will be forfeited and no refunds will be given.