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Frequently Asked Questions

How do I order?

Visit our online shop to order your gourmet platter. You can choose whether you want us to deliver it to you or collect it yourself. For platters and delivery/self collection, please order at least 3-5 days in advance. We work on a first come first served basis and limit our daily orders.

For quotes, booking of grazing tables, business collaborations or other enquiries, please give us a call or send us a message.

Where can we collect our order?

Our shop is situated at 183 Jalan Pelikat, #B2-12, The Promenade @ Pelikat, Singapore 537643. Collection is by appointment only.

How far in advance should I book?

We often get booked up quickly and advise our customers to book at least 2-5 days in advance for platters/boxes and two weeks for grazing tables. You can order online in our shop 2 days ahead. Please email us for urgent requests.

What is the best way to contact you if I have an enquiry?

Email is the best method as we are not always able to answer the office phone or reply to Whatsapp messages instantly. Please email us at hello@lushplatters.com, and we’ll try to respond to you within 24 hours. 

What is your usual choice of cheese?

Your cheese choice depends entirely on your preferences when placing the order. If you have no preferences, we will choose our favourites for you. Our cheese selection comes from farmhouses and artisanal cheese-makers, mostly European. Often the cheese is made on a small scale, using milk from a single herd of animals on the cheese-makers own farm. Our vegan plant-based cheese is made right here in Singapore.

What type of crackers do you include? 

We include a mix of gourmet crackers, including our house-made range, as well as those from our favourite artisanal suppliers. Our cracker selection will change from time to time. 

What cold cuts do you have?

Our standard deli meat inclusions are Parma Ham (Italian), Chorizo and Salchichon (Spain). For non-pork options, you may choose chicken and beef cold cuts. We can also include halal-certified meat upon request.  

Can we customise the ingredients?

We always try our best to cater to our customer’s requirements – please contact us for special requests.

Does the platter need to be refrigerated?

If you are not consuming the platter immediately, then yes. Refrigerate and consume within 3 hours for freshness.

Do you have corporate rates? 

We don’t offer corporate rates; however, we are happy to explore competitive pricing on larger orders.

What if I want to postpone or cancel the platter order?

We require 7 days notice to cancel a platter order and will provide a refund, minus 10% admin fees. If more than 7 days notice is provided, we will allow postponement and give a credit note for use at a later date (depending on our availability).  

What types of customers and events do you cater for? What kind of locations?

We cater to both large and small events. Our clients are in the corporate, government and private sectors. We cater for weddings, engagements, baby showers, birthdays, anniversaries, parties, casual get-togethers and quiet nights in. For corporates and brands, we cater for seminars, meetings, product launches, business grand openings, photoshoots, staff meals and many types of office celebrations. Locations include homes, offices, hotels, restaurants, cafes, art galleries and event halls. Check out some of our past clients here.

 

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